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RTI assessment diagram showing room controls, processor, connected equipment and supporting network

Services

RTI System Takeovers & Home Technology Support

Bring clarity to an inherited RTI installation: controllers, remotes, touchscreens, AV and network dependencies reviewed as one system.

Existing homes · Continued care

A fresh start for a system already part of your home

Bring clarity to an inherited RTI installation: controllers, remotes, touchscreens, AV and network dependencies reviewed as one system.

Make the remote, the room and the equipment work together.

An RTI remote or touchscreen may operate television sources, amplifiers, a video matrix and other room controls. When a button stops producing the expected result, the problem can sit anywhere along that path. We assess the installation around the activities you use, rather than treating the remote as the whole system.

A useful starting brief describes the room, the selected source and what happens next: picture without sound, the wrong zone responding, or a sequence that only works after a restart. We review those symptoms alongside processor access, available Integration Designer files and the network. We use that information to plan the handover and the programming work needed for your chosen improvements.

For a supported takeover, the proposal sets out the retained equipment, required remedial work, available configuration and the room functions to test at handover. Changes such as a new television, revised source selection or a wider AV refresh can then be scoped deliberately. Your ongoing support plan brings the agreed equipment and service arrangements together.

Your system, understood and cared for

Preserve the programming

Identify the processor and Integration Designer project version, locate available project files and record drivers and licences. Back up usable files before planning changes.

Check the full control path

An unresponsive touchscreen can involve power, network connectivity, the processor, a driver or the controlled equipment. We test the signal path before recommending replacement hardware.

Make it maintainable

Review room layouts, remotes, interfaces and recurring faults, then agree documentation, sensible improvements and ongoing support for the equipment that can be covered.

A takeover built around your installation

We bring the AV sources, video switching, amplifiers, lighting interfaces and home network into one coordinated review. Your proposal sets out the repairs and improvements, from a refreshed room remote to a wider entertainment upgrade.

Your first visit, and a plan for the years ahead

Your engineer gets to know the installation and the way you use it, then prepares a practical plan for the handover, repairs and improvements. We make the most of working equipment, preserve available configuration and plan changes around life in the home. The assessment scope and fee are agreed before the visit.

Your RTI takeover questions

Can you look after the amplifiers and video distribution too?

Yes. We review the equipment controlled by RTI alongside the processor and remotes, then include the agreed AV and network systems in your care proposal.

What if the RTI project files are missing?

We help locate available Integration Designer files and establish the authorised access. Your engineer then sets out the support route and any programming needed to recreate or improve your room controls.

Can I request an SLA before you visit?

Yes. Tell us your preferred approach and we will prepare a tailored proposal after the assessment, including covered equipment, service levels and price.

Continue planning your home

Technical references

Explore the manufacturer guidance behind our system planning and support.

Let’s put a support plan around your RTI system

Tell us about your RTI system and what you would like to improve. We’ll help arrange the right next step.

Arrange a takeover conversation

Talk to an engineer

Let’s look after your home.

Share your ideas for the home. We will help shape the design, installation or ongoing care around you.

Service: RTI System Takeovers & Home Technology Support

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