Planned maintenance
Keep your system ready for everyday life with agreed review visits, carefully planned updates and a team to turn to for support.
Discuss planned care
Services
Smart Home Maintenance & Tailored Support Plans
Ongoing care for your lighting, smart-home, AV and network systems. Request an engineer assessment and a tailored maintenance, monitoring or whole-home support proposal.
Continued care
A support relationship shaped around your home
Enjoy your home with a team who understands the technology behind it. We bring lighting, control, AV and networking into a tailored care plan, with practical maintenance and a clear route to support.
What would you like us to look after?
Choose the care that suits your home. We will shape the coverage, service levels and price around your system after an engineer visit.
Monitoring & remote support
Give your support team a clearer view of compatible equipment, with agreed remote access to help investigate issues and plan the next step.
Discuss monitored careWhole-home care
Bring lighting, control, AV and networking into one coordinated care plan, with support and future improvements considered together.
Discuss whole-home careA care plan you can understand
Your systems
The rooms, equipment and services covered by your plan, with any initial improvement work clearly identified.
Your support
How to reach the team, agreed support hours, response targets and arrangements for engineer visits.
Planned maintenance
A review schedule, coordinated updates and agreed backup arrangements.
Remote assistance
Compatible monitoring and agreed access to help your support team investigate system issues.
Clear pricing
Your plan price and included work, with additional visits, parts and subscriptions identified separately.
A documented handover
Account ownership, available system records and arrangements for any future change of provider.
A clearer view, wherever you are
Monitoring gives your support team useful information about compatible devices and network availability. That can help us investigate an issue remotely and prepare an engineer visit when hands-on work is needed.
We recommend the monitoring setup after reviewing your home and include the equipment, licences and access arrangements in your proposal. Remote access is agreed with you for support purposes; passwords and security codes should be shared through the agreed secure handover, rather than the enquiry form.
A smooth handover. A home that feels like yours.
01 · Tell us about your home
Share the systems you have, what you enjoy and what you would like to improve. We arrange an engineer assessment with the scope and fee agreed in advance.
02 · Meet your engineer
Your engineer gets to know the installation, checks how the rooms work and reviews the equipment, accounts and available system records.
03 · Choose your next steps
Receive a clear proposal for taking over the system, resolving faults and making the improvements you want. We agree the work together before starting.
04 · Enjoy ongoing care
Choose tailored maintenance, remote support or whole-home care, with the covered systems, service levels and price set out in your proposal.
Care-plan questions
Can I buy a plan immediately?
Start by choosing the type of care you would like. We arrange an assessment and send you a tailored proposal with the coverage, service levels and price. Your enquiry starts the conversation; the agreement begins when you accept the proposal.
How does remote support help?
Remote diagnostics can help investigate issues on compatible equipment. When the work needs hands-on attention, parts or another provider, we use those findings to plan the next step.
How are response times agreed?
Your proposal sets out how quickly we respond, the arrangements for engineer attendance and how we progress a repair. Resolution depends on the issue and any parts or third-party work required.
Will you install monitoring equipment?
Where it will help support your home, we recommend monitoring hardware or software as part of the survey proposal, with the setup, licence costs and access arrangements clearly set out.
Start with the system you already own
Talk to an engineer
Let’s look after your home.
Share your ideas for the home. We will help shape the design, installation or ongoing care around you.
Continue exploring
Related services and project evidence
Services
Smart Home System Takeovers & Ongoing Care
A considered handover for existing Lutron, Savant, KNX, Crestron, Control4, RTI, Sonos and network systems. Engineer assessments and tailored ongoing care.
Explore Smart Home System Takeovers & Ongoing Care
Services
Lutron System Takeovers & Ongoing Support
Keep the lighting you love, regain control of the system behind it. Takeover assessments, ongoing care and considered upgrades for existing Lutron installations.
Explore Lutron System Takeovers & Ongoing Support
Services
KNX System Takeovers, Heating & Lighting Support
A clear support route for a home with many manufacturers on one KNX system. We review the project, lighting, heating, shading and connected interfaces together.
Explore KNX System Takeovers, Heating & Lighting Support