Planned maintenance
For an owner who wants periodic system reviews, documented updates and a clear route for support. Visit frequency and included work are agreed after assessment.
Discuss planned careServices
Smart Home Maintenance & Tailored Support Plans
Ongoing care for your lighting, smart-home, AV and network systems. Request an engineer assessment and a tailored maintenance, monitoring or whole-home support proposal.
Continued care
A support relationship shaped around your home
Choose the kind of help you want, then let us assess the installation and build the right service agreement. Your lighting, control, AV and network can be considered together, with clear boundaries and an agreed route for help.
What would you like us to look after?
These are starting points for a tailored proposal. They are not fixed packages, prices or service commitments.
Monitoring & remote support
Explore monitoring of supported equipment, authorised remote diagnostics and an agreed response process. Hardware, connectivity and access are assessed first.
Discuss monitored careWhole-home care
Coordinate the lighting, control, AV and network as one supported installation, with clear responsibilities for third-party systems and a considered upgrade plan.
Discuss whole-home careWhat your written SLA should make clear
Covered equipment
Named systems, rooms and devices; condition on entry; outstanding remedial work and exclusions.
Response and attendance
Support hours, contact route, response targets, on-site arrangements and escalation. Response is distinct from restoration.
Maintenance and change
Agreed review or visit frequency, compatibility checks, backup responsibilities and approved update windows.
Monitoring and access
Supported devices, monitoring platform, access permissions, connectivity requirements and what happens when the internet is unavailable.
Costs and third parties
Plan price, any onboarding or monitoring costs, included labour, additional visits, parts and separate manufacturer subscriptions.
Ownership and handover
Account ownership, available configuration records, authorised remote access and what happens when the agreement ends.
A useful view of the system, with your permission
Monitoring can provide a clearer picture of supported devices and network availability. We choose the platform after assessing the home; Domotz or another suitable service may be considered, but no particular product or licence is included by default. Monitoring does not make unsupported hardware maintainable or replace every engineer visit.
Remote access is agreed for named support purposes. We document how access is granted and withdrawn and keep household accounts distinct from provider accounts. Please do not send passwords or security codes in an enquiry.
From inherited system to a home we can look after
01 · Tell us about your home
Choose the system, describe how it is used and share what is not working. We review the request and agree the scope and cost of an engineer assessment.
02 · An engineer visits
Inspect the installation, map the equipment and dependencies, review ownership and available backups, and test the room functions that matter to you.
03 · Agree the takeover
Receive a prioritised proposal: what can stay, what needs attention, access and documentation to recover, and any optional upgrades. Approve work before it begins.
04 · Choose ongoing care
Once the system is understood, agree the covered equipment, maintenance, remote support and any monitoring hardware, alongside the service levels and price.
Care-plan questions
Can I buy a plan immediately?
For an inherited installation, we start with an assessment and tailored proposal. Choose your preferred care approach now; no contract or payment starts from this form. Fixed packages may be introduced later once their scope and prices are confirmed.
Does monitoring mean everything can be fixed remotely?
No. Monitoring can help identify conditions on supported equipment, but diagnosis and recovery may need an on-site engineer, spare parts or a third-party provider. The agreement explains what is monitored and the response arrangements.
Is a response time a promise that the fault will be fixed?
No. Acknowledgement, engineer attendance and restoration are different commitments. Any targets, working hours, exclusions and escalation routes are set out in your written proposal.
Will you install monitoring equipment?
Where useful, we propose suitable monitoring hardware or software after the survey, with your approval. The platform, licence costs, connectivity, authorised access and data handling are agreed before installation.
Start with the system you already own
Talk to an engineer
Let’s look after your home.
Share the property, programme and systems involved. We can then suggest the right design or survey route.
Continue exploring
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