Host, software and ownership
Identify the Savant host and software generation, available configuration, household accounts and dealer handover. Record subscriptions and access before recommending software changes.
Services
Savant System Takeovers & Home Support
A Savant home should feel effortless. We assess inherited hosts, remotes, AV and networks, then plan a supported handover around the way you live.
Existing homes · Continued care
A fresh start for a system already part of your home
A Savant home should feel effortless. We assess inherited hosts, remotes, AV and networks, then plan a supported handover around the way you live.
An inherited Savant home should feel like your home.
The remote on the coffee table may control much more than the television. Music, cinema sources, lighting and climate can depend on the Savant host and the network hidden elsewhere in the property. If you have moved in without a proper handover, we start by understanding the rooms and routines you want to use, rather than asking you to choose replacement equipment.
A useful assessment follows real tasks: start television in the sitting room, play music in the kitchen, change a lighting scene and use the controls from the rooms where you spend time. We record which tasks work, where they fail and which other equipment is involved. This helps distinguish an interface or source change from a wider network or host problem.
If a television, streaming service or router has changed since the system was installed, we include that history in the brief. The proposed handover sets out account access, available configuration, any remedial work and how the household will be shown the agreed functions. Manufacturer subscriptions and our own support arrangement are explained separately.
Your system, understood and cared for
Rooms that work together
Review remotes, app access, audio zones, video distribution, lighting scenes and climate interfaces against the actual equipment. A missing source or intermittent room can involve the network as well as the control system.
Network and connected services
Map switches, Wi-Fi, addressing and internet dependencies, then separate network faults from host, driver or AV problems. Agree a maintenance window before changes that affect the whole home.
A takeover built around your installation
We get your familiar room functions working reliably and shape improvements around the way you live. Host and software options, supported integrations and Savant Essentials are reviewed together, with manufacturer subscriptions and our ongoing care clearly itemised in your proposal.
Experience with connected homes
The Highgate media-room project brings Savant and Lutron into an integrated residential setting. Delivery is credited to GLO Audio Visual. The project shows how coordinated AV and lighting can make a room more enjoyable and simple to use.
Your first visit, and a plan for the years ahead
Your engineer gets to know the installation and the way you use it, then prepares a practical plan for the handover, repairs and improvements. We make the most of working equipment, preserve available configuration and plan changes around life in the home. The assessment scope and fee are agreed before the visit.
Your Savant takeover questions
Will you need the previous owner's passwords?
Please do not send passwords in an enquiry. We establish the authorised account and installer handover route, identify what access is available and agree any changes with the current owner. Existing configuration and household access are considered before resets or replacements.
We bought a house with Savant. What do you need?
The host model, app version if available, an outline of the rooms and safely taken rack photographs are a useful start. Retain the previous installer details and any configuration or handover pack. We arrange account and installer access through the appropriate authorised route rather than asking you to share passwords in a web form.
Can I request an SLA before you visit?
Yes. Choose your preferred approach to care and tell us what matters most. After the engineer assessment, we prepare your tailored proposal with covered equipment, monitoring options, service levels and price.
Continue planning your home
Technical references
Explore the manufacturer guidance behind our system planning and support.
In practice
Related projects
Selected work
Highgate Media Room: Everyday Living, Cinema Nights
Everyday television and a concealed projection cinema in one Highgate room, with Sonance sound, Savant control and Lutron lighting.
Explore Highgate Media Room: Everyday Living, Cinema NightsTalk to an engineer
Let’s look after your home.
Share your ideas for the home. We will help shape the design, installation or ongoing care around you.
Continue exploring
Related services and project evidence
Services
Savant Installer & Existing-System Support in London
Bring music, cinema, lighting and home control together with Savant. Bespoke design, existing-system takeovers and ongoing care in London.
Explore Savant Installer & Existing-System Support in London
Services
Home Network Takeovers, Wi-Fi & Ongoing Care
Reliable connected living begins with a network somebody understands. We assess existing Wi-Fi, switches and gateways and build a documented support plan.
Explore Home Network Takeovers, Wi-Fi & Ongoing CareSelected work
Highgate Media Room: Everyday Living, Cinema Nights
Everyday television and a concealed projection cinema in one Highgate room, with Sonance sound, Savant control and Lutron lighting.
Explore Highgate Media Room: Everyday Living, Cinema Nights