Host, software and ownership
Identify the Savant host and software generation, available configuration, household accounts and dealer handover. Record subscriptions and access before recommending software changes.
Services
Savant System Takeovers & Home Support
A Savant home should feel effortless. We assess inherited hosts, remotes, AV and networks, then plan a supported handover around the way you live.
Existing homes · Continued care
A fresh start for a system already part of your home
A Savant home should feel effortless. We assess inherited hosts, remotes, AV and networks, then plan a supported handover around the way you live.
An inherited Savant home should feel like your home.
The remote on the coffee table may control much more than the television. Music, cinema sources, lighting and climate can depend on the Savant host and the network hidden elsewhere in the property. If you have moved in without a proper handover, we start by understanding the rooms and routines you want to use, rather than asking you to choose replacement equipment.
A useful assessment follows real tasks: start television in the sitting room, play music in the kitchen, change a lighting scene and use the controls from the rooms where you spend time. We record which tasks work, where they fail and which other equipment is involved. This helps distinguish an interface or source change from a wider network or host problem.
If a television, streaming service or router has changed since the system was installed, we include that history in the brief. The proposed handover sets out account access, available configuration, any remedial work and how the household will be shown the agreed functions. Manufacturer subscriptions and our own support arrangement are explained separately.
What we assess
Rooms that work together
Review remotes, app access, audio zones, video distribution, lighting scenes and climate interfaces against the actual equipment. A missing source or intermittent room can involve the network as well as the control system.
Network and connected services
Map switches, Wi-Fi, addressing and internet dependencies, then separate network faults from host, driver or AV problems. Agree a maintenance window before changes that affect the whole home.
A takeover built around your installation
The first visit establishes what is already reliable and what prevents day-to-day use. Software, host compatibility, third-party integrations and Savant Essentials eligibility are checked together. A manufacturer subscription is distinct from our own service agreement; neither is assumed to be included in the other.
Experience with connected homes
The Highgate media-room project brings Savant and Lutron into an integrated residential setting. Delivery is credited to GLO Audio Visual. It provides relevant context for coordinated AV and lighting; it is not presented as an inherited-system takeover case study.
The first visit and what follows
We agree an engineer assessment before taking responsibility for ongoing care. The outcome is a practical system record and a prioritised proposal: retain, stabilise, recover and improve. Available configuration is protected before changes, and work affecting occupied rooms is planned with you.
Your Savant takeover questions
Will you need the previous owner's passwords?
Please do not send passwords in an enquiry. We establish the authorised account and installer handover route, identify what access is available and agree any changes with the current owner. Existing configuration and household access are considered before resets or replacements.
We bought a house with Savant. What do you need?
The host model, app version if available, an outline of the rooms and safely taken rack photographs are a useful start. Retain the previous installer details and any configuration or handover pack. We arrange account and installer access through the appropriate authorised route rather than asking you to share passwords in a web form.
Can I request an SLA before you visit?
Yes. Tell us the care approach you prefer. We then assess the installation and propose the scope, monitoring options, response arrangements and price. An enquiry does not activate support or book an engineer automatically.
Continue planning your home
Technical references
Manufacturer guidance informs the assessment; exact installed models, access and current support status are checked before work is agreed.
In practice
Related projects
Selected work
Highgate House Media Room
A dedicated Highgate media room combining 4K laser projection, an acoustically transparent screen, surround audio, Savant control and Lutron lighting.
ExploreTalk to an engineer
Let’s look after your home.
Share the property, programme and systems involved. We can then suggest the right design or survey route.
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Related services and project evidence
Services
Savant Installer & Existing-System Support in London
Savant control-system design for new London projects and careful assessment of existing or inherited installations.
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Services
Home Network Takeovers, Wi-Fi & Ongoing Care
Reliable connected living begins with a network somebody understands. We assess existing Wi-Fi, switches and gateways and build a documented support plan.
ExploreSelected work
Highgate House Media Room
A dedicated Highgate media room combining 4K laser projection, an acoustically transparent screen, surround audio, Savant control and Lutron lighting.
Explore